BOYNE MEDICAL PRACTICE

Tel: 041 9844282 Email: boynemedicalpractice@hotmail.com

Medical Centre Opening Hours

Medical Centre Opening Hours

Monday to Friday : 9am to 6pm

Surgery hours / Doctor on site: Monday to Friday 9am – 6pm (lunch 1 – 2)

Closed Saturdays, Sundays and Bank Holidays

NEDOC is a partnership between the General Practitioners in the North East region and the Health Service Executive.

When you ring 1850 777 911 your call will be answered by specially trained personnel who will ask for your details including, name, address, date of birth, telephone number symptoms of illness/complaint, own GP’s name and medical card details(where applicable)

This information will be given to the doctor who will return your call and advise on the most appropriate course of action. In most cases one of the following courses of action will be followed;

- immediate medical advice over the telephone

- a visit to a treatment centre for further examination by a doctor

- where the doctor determines the need, a patient may be visited in their own home.

There are 4 GP treatment centres- Cavan, Navan, Castleblaney and Drogheda. Each centre is fully equipped to meet the needs of the patients and is staffed with Doctors, Nurses and Receptionists.
Details of your consultation will be automatically forwarded to your own GP the following working day.

NEDOC is not a walk in service and all patients must phone NEDOC to see if an appointment is necessary. Patients with appointments are given full priority, those attending without first contacting the centre by phone can expect an increased waiting time.

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Appointment Procedure

Boyne Medical Practice operates an ‘appointment only’ clinic.

To obtain an appointment please contact our reception staff by calling 041 9844282 or by attending the medical centre in person.

Prior to making an appointment please ensure you know which GP you wish to attend (if you have a preference) and what day and time will suit you. Any further information you can provide regarding the nature of your consultation will ensure that the receptionist is able to reserve an adequate amount of time for your GP consultation.

In the event that you are unable to attend that appointment cancellation is required.

 

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Prescription Request

All repeat prescription requests are dealt with on a 24 hours notice basis. Patients may request prescriptions by either phoning or calling in to reception to request their prescription. Requests will be sent directly to the relevant patient’s GP who will review the patient file and provide a new prescription where appropriate.

Whilst all prescriptions require 24 hour notice we will endeavour to give priority to prescription request for urgent antibiotic or hospital prescribed medications.

Where necessary patients may be requested to attend their GP where medication or condition needs to be reviewed. In such instances the prescription will be deferred until this consultation has taken place.

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Lab Result Procedures

In instances where lab test results necessitate further action or a review consultation with a GP, the patient will be contacted directly by Boyne Medical Practice. All other lab test results can be acquired by contacting the surgery directly. In most cases lab results will be given out by a GP or Nurse and as a result the best time to contact the surgery for a lab result is between 12:30 and 13:00 or 17:00 and 17:30.

Once you contact the surgery an admin team member will first ask you for your name and address in order to check your file and make sure we have received your test results before putting you through to a nurse. This is done to save the nurse’s time as sometimes results do not come back within the estimated time frame.

*N. B. Please bear in mind that due to the great number of test results received in Surgery daily, it is sometimes difficult for the nurse team to take all the results calls. If this is the case when you phone in, a member of the admin team will take your name and number and pass a message onto a nurse. The nurse will then call you back with your results at a later stage.

In most cases lab results will be received back to the surgery 10 days after the tests have been taken.

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House Calls Protocol

To ensure optimum medical treatment Boyne medical encourages patients where possible to attend for GP consultation in the medical centre.

Where this is not possible house call requests will be passed on to the patient’s regular GP.

Boyne Medical will endeavour to attend requested house calls but cannot guarantee a timely attendance on every occasion.

If you are in need of urgent medical attention we advise you contact the emergency services by dialing 999

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How to apply for a Medical Card

Medical card application forms can be obtained from Peter st Primary care clinic in Laurences Shopping centre. Patients are required to completed the application form and return it to the receptionist. The form will then be signed by one of the GP partners. New patients will be requested to attend for consultation with a GP partner prior to submitting application for a medical card.

Existing Boyne Medical patients you can leave completed medical card application forms at reception to be signed by one of the partner doctors and collected the next day.

The medical card application form should then be sent by the patient to the St Mary's , Dublin Rd , Drogheda ,Co Louth where their application will be processed.

Further information on eligibility for medical cards can be found at www.medicalcard.ie

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Services Provided to Medical Card Holders

The GMS medical card entitles holders to a wide range of medical services from their nominated GP / surgery. These services are provided to the medical card holder free of charge and include standard consultations for treatment of illnesses and related services necessary for the treatment of a wide range of medical conditions.

Full medical card and ‘Doctor Only’ medical card holders are entitled to the same services free of charge within the surgery.

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Services Not Covered by Medical Card Entitlements

The Medical Card Scheme entitles current card holders to a wide range of services from their family doctor. The doctor receives payment from the State for these services.

There are, however, some services which your family doctor may be able to provide but which are not paid for by the State. The most usual services requested which are not paid for by the State are:

MEDICAL EXAMINATIONS OR REPORTS FOR LEGAL PURPOSES

EXAMINATIONS RELATING TO INSURANCE POLICIES

EXAMINATIONS RELATING TO FITNESS TO DRIVE INCLUDING EYE TEST

PRE-EMPLOYMENT EXAMINATIONS

SCHOOL ENTRY EXAMINATIONS

EXAMINATIONS IN CONNECTION WITH FITNESS TO TAKE PART IN SPORTS

SOME VACCINATIONS (INCLUDING TRAVEL VACCINATIONS)

SOME FAMILY PLANNING SERVICES

24 HR BLOOD PRESURRE

GMS Medical Card patients requesting any of the above services are responsible for the relevant fees.

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Out of Hours (NEDOC)

NORTH EAST DOCTOR ON CALL IS AN URGENT OUT OF HOURS GP SERVICE

1850 777 911 - MONDAY TO FRI 6 P.M. – 8 A.M.

24 HOURS- WEEKENDS AND BANK HOLIDAYSNEDOC is a partnership between the General Practitioners in the North East region and the Health Service Executive.

When you ring 1850 777 911 your call will be answered by specially trained personnel who will ask for your details including, name, address, date of birth, telephone number symptoms of illness/complaint, own GP’s name and medical card details(where applicable)

This information will be given to the doctor who will return your call and advise on the most appropriate course of action. In most cases one of the following courses of action will be followed;

- immediate medical advice over the telephone

- a visit to a treatment centre for further examination by a doctor

- where the doctor determines the need, a patient may be visited in their own home.

There are 4 GP treatment centres- Cavan, Navan, Castleblaney and Drogheda. Each centre is fully equipped to meet the needs of the patients and is staffed with Doctors, Nurses and Receptionists.

Details of your consultation will be automatically forwarded to your own GP the following working day.

NEDOC is not a walk in service and all patients must phone NEDOC to see if an appointment is necessary. Patients with appointments are given full priority, those attending without first contacting the centre by phone can expect an increased waiting time

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Phone Call Process (when to ring)

Boyne Medical Practice operates a strict ‘no interruption’ policy during standard surgery hours. This policy means that, with the exception of a medical emergency, GPs and Nurses do not take routine phone calls whilst they are in consultations with patients. This policy is in place to ensure that the patient receives a focused and uninterrupted consultation when they visit their GP/Nurse.

In the case of an emergency a patient call will be placed through to a doctor. If you feel that you urgently need to speak to a doctor please inform the receptionist as soon as you make contact.

For routine queries please contact your GP or nurse after their surgery sessions. For most GPs/nurses surgery sessions are finished at approximately 12.15pm and 5.15pm Monday to Friday and GPs/Nurses are available at this time to take phone calls.

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Requesting Sick/Welfare Certs

Sick Certs

Patients requiring a sick cert for work, should call Boyne Medical Practice on 041 9844282 or call in to the medical centre in person. Details of the request will be forwarded to your GP and certs are usually available for collection the 24 hours later. You may be required to see your GP prior to receiving a sick cert.

Social Welfare Certs

Patients requiring a social welfare certificate must see a GP and/or provide correspondence from another doctor to qualify for the first Social Welfare certificate. You will be requested to provide your PPS number and exact dates for which the Social Welfare certificate is requested. Patients must be absent from work for three or more days before receiving a Social Welfare cert. The first cert (blue cert) covers a period up to one week’s absence from work. Patients absent from work for more than one week you will receive a weekly (yellow) cert. When the patient is fit to return to work they will receive a final Social Welfare cert after seeing their GP.

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Advice for Parents of Post-Vaccination Babies

Post Vaccination and temperature control advice for parents

Your child will receive scheduled vaccination injections. The vaccine helps your child fight off or prevent certain diseases and is given as an injection. The vaccination stimulates your child’s immune system to make antibodies to fight the disease. Serious major reactions are extremely rare however minor reactions are common following childhood vaccinations these include:

  • Tenderness, slight redness, small lump at injection site
  • Slight temperature
  • Decrease in appetite
  • Off form/irritable
  • Lack of energy

Post vaccination temperature/fever control

Calpol 2.5mls can be given to babies following their two month vaccination but only to treat a temperature which develops following the vaccination. If your baby is unwell and you are concerned please seek medical advice.

If your child experiences post vaccination fever give him/her

  • Calpol (paracetomal) as recommended on bottle or sachet
  • Make sure you encourage plenty of fluids
  • Keep them cool
  • Gently sponge your child’s body, arms and legs with tepid water for no more than five minutes
  • Let them rest

Paracetomal suspension (Calpol) is the usual choice and Nurofen is an alternative antipyretic.

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